Order Information


GENERAL ORDER INFORMATION
MAIL: To mail us your order please print out the fax order form and mail it to us at:
Fantasyland Costume Company, Inc.

(503) 828-1278

Please make checks payable to: Fantasyland Costume Company

FAX: For fax orders please print out the fax order form and fax your order to: (888) 557-1883
ONLINE: Order online:   
This transaction uses 128bit encryption, the same encryption banks use for their online transactions.
PHONE: To order over the phone please have all your information ready. 
It is usually best if you print the fax order form and fill it out so all of your information is right
in front of you. Then call us between 11:00 am - 4 pm PST at:
Local: (503) 828-1278

Please Note: Products are subject to changes beyond our control. The manufacturers sometimes change fabric or style,
but do not inform us. We will post new pictures as soon as we are aware of any changes.


All Sales final!  All returns must have an RMA #. We will be glad to issue RMA#'s on our mistakes. If you have a due date,
please give us this information in the comments section so that we can ensure correct delivery time.

Special Orders and large quantity orders are not refundable and take 4-6 weeks.  
Refused packages does not constitute a refund.

Due to federal regulations, we can no longer ship liquids over 1 oz. or aerosols by air. Air is overnight, 2nd day or 3rd day.

We are sorry for any inconveniences this may cause! Unfortunately, we are not in control
of everything. Even though we would like to be! Thank you for your business!

PAYMENT OPTIONS

Credit Card: We proudly honor Master Card, Visa, American Express and Discover.

Check/Money Order: Payment by check or money order will not be shipped until funds have cleared our bank.
Funds MUST be un US$.  Please allow an additional 2 weeks for shipping on orders paid by check.

SHIPPING OPTIONS

UPS Ground:

Unless you specify otherwise, we usually ship USPS Ground. If the package has liquid makeup in over 1oz. containers, we ship UPS. See the note below the shipping rates table below for more information. Over sized items may cost extra to ship.

Parcel Post:

Required for all PO Boxes and International shipments, which include Hawaii, Alaska and Puerto Rico.
Hawaii- add $10.00.  Alaska- $20.00. Puerto Rico- $45.00. Please allow 2 additional weeks for delivery. 

Standard Shipping and Handling Charges
Please see chart below for UPS Ground rates and additional information on shipping and order processing.
Merchandise Total = Please Add: Merchandise Total = Please Add:
$0 - 50.00 $12.00-$13.00 $200.01 - 350.00 $22.00-$24.00
$50.01- 90.00 $14.00-$15.00 $350.01 - 500.00 $23.00-$28.00
$90.01- 130.00 $16.00-$16.50 orders of $500.01 and over Call us
$130.01 - 200.00 $19.00-$21.00    

**Overnight shipping approx. $70.00-$150.00    2nd Day shipping approx. $60.00-$85.00   3 Day approx $45.00-$65.00
 

Note: International orders allow extra days to process. Follow the shipping chart below.
These are estimations only due to varying destinations. Sometimes it comes in costing less or maybe more.
We regret that we cannot be held responsible for any confiscation by customs.


 
International Shipping and Handling Charges
Please see chart below for estimate of international rates. For a more accurate estimate, please call. Varying destinations cost different amounts. For the UK, allow extra days for notary processing.
$0 - 50.00 $45.00
$50.01- 100.00 $55.00
$100.01 - 130.00 $80.00
$130.01 - 200.00 $100.00+
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