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GENERAL ORDER INFORMATION |
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| MAIL: | To mail us your order please print out the fax order form and mail it to us
at: Fantasyland Costume Company, Inc. (503) 828-1278 (310) 217-0456 Please make
checks payable to: |
| FAX: | For fax orders please print out the fax order form and fax your order to: (888) 557-1883 |
| ONLINE: | Order online: ![]() This transaction uses 128bit encryption, the same encryption banks use for their online transactions. |
| PHONE: | To order over the phone please have all
your information ready. It is usually best if you print the fax order form and fill
it out so all of your information is right in front of you. Then call us
between 11am and 6pm PST at: (503) 828-1278 or (310) 217-0456 |
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Please Note: Products are subject to changes beyond our control. The manufacturers sometimes change fabric or style, but do not inform us. We will post new pictures as soon as we are aware of any changes. All Sales final! All returns must have an RMA #. We will be glad to issue RMA#'s on our mistakes. If you have a due date, please give us this information in the comments section so that we can ensure correct delivery time. Special Orders and large quantity orders are not refundable and take 4-6 weeks. Refused packages does not constitute a refund. Due to federal regulations, we can no longer ship liquids over 1 oz. or aerosols by air. Air is overnight, 2nd day or 3rd day. We are sorry for any inconveniences this may cause! Unfortunately, we are not in control of everything. Even though we would like to be! Thank you for your business! |
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| PAYMENT OPTIONS | |||||||||||||||||||||||||
| -Orders
will not be shipped until paid in full and the funds have cleared our bank.- Check/Money Order: Payment by check or money order will not be shipped until funds have cleared our bank. Funds MUST be in US$. Please allow an additional 2 weeks for shipping on orders paid by check. |
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SHIPPING OPTIONS |
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| Ground: | Unless you
specify otherwise, we ship UPS Ground, Express or United States Post Office to street addresses
and P.O.'s in the continental US. Please allow 1-4 days for your order to
leave our facility, and up to 10 days for USPS/UPS delivery (depending on
where you live, and USPS/UPS efficiency). If you place an order for
"Overnight Delivery" we will generally ship it within 2 days. In all cases,
we strive to meet your requested delivery dates, and make every effort to
maintain clear communications with you. See the note below the shipping
rates table below for more information. Over sized items may cost extra to
ship. | ||||||||||||||||||||||||
| USPS: | Required for all PO Boxes and addresses in Canada, Mexico, and Alaska. Please call for shipping price. Hawaii- add $35.00. Puerto Rico- add $45.00. Please allow 2 additional weeks for delivery. | ||||||||||||||||||||||||
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| Note:
International orders allow extra days to process plus 6-10 business
days. Follow the shipping
chart below. These are estimations only due to varying destinations. Sometimes it calculates costing less or maybe more. We regret that we cannot be held responsible for any confiscation by customs. |
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This
page was last updated on
November 22, 2011 |
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