GENERAL ORDER INFORMATION

MAIL: To mail us your order please print out the fax order form and mail it to us at:
Fantasyland
1118 W. 135th Street
Gardena   CA   90247
(310) 217-0456  

Please make checks payable to:
Fantasyland Costume Company

FAX: For fax orders please print out the fax order form and fax your order to: (310) 767-7842
ONLINE: Order online:  
This transaction uses 128bit encryption, the same encryption banks use for their online transactions.
PHONE: To order over the phone please have all your information ready.  It is usually best if you print the fax order form and fill it out so all of your information is right in front of you.   Then call us between 11am and 6pm PST at:
Local: (310) 217-0456

Please Note: Products are subject to changes beyond our control. The manufacturers sometimes change fabric or style,
but do not inform us. We will post new pictures as soon as we are aware of any changes.

All Sales final!  All returns must have an RMA #. We will be glad to issue RMA#'s on our mistakes. If you have a due date,
please give us this information in the comments section so that we can ensure correct delivery time.

Special Orders and large quantity orders are not refundable and take 4-6 weeks.  Refused packages does not constitute a refund.

Please note: We are closed on Monday. Priority shipping is processed. Orders placed for 2 day and 3 day air
will not be processed until Tuesday.

Due to federal regulations, we can no longer ship liquids or aerosols by air.

We are sorry for any inconveniences this may cause! Unfortunately, we are not in control
of everything. Even though we would like to be! Thank you for your business!
PAYMENT OPTIONS  

-Orders will not be shipped until paid in full and the funds have cleared our bank.-
-DO NOT MAIL CASH-

-California Residents please add 9.75% Sales Tax-

Credit Card: We proudly honor Master Card, Visa, American Express and Discover.

Check/Money Order: Payment by check or money order will not be shipped until funds have cleared our bank. Funds MUST be in US$.  Please allow an additional 2 weeks for shipping on orders paid by check.
SHIPPING OPTIONS
Ground: Unless you specify otherwise, we ship UPS Ground, Express or United States Post Office to street addresses and P.O.'s in the continental US. Please allow 1-4 days for your order to leave our facility, and up to 10 days for USPS/UPS delivery (depending on where you live, and USPS/UPS efficiency). If you place an order for "Overnight Delivery" we will generally ship it within 2 days. In all cases, we strive to meet your requested delivery dates, and make every effort to maintain clear communications with you. See the note below the shipping rates table below for more information. Over sized items may cost extra to ship.
USPS: Required for all PO Boxes and addresses in Canada, Mexico, and Alaska. Please call for shipping price.  Hawaii- add $35.00.  Puerto Rico- add $45.00. Please allow 2 additional weeks for delivery. 

Standard Shipping and Handling Charges
Please see chart below for UPS Ground rates and additional information on shipping and order processing.
Merchandise Total = Please Add: Merchandise Total = Please Add:
$0 - 50.00 $11.00 $200.01 - 350.00 $20.00
$50.01 - 90.00 $13.00 $350.01 - 500.00 $22.00
$90.01 - 130.00 $15.00 orders of $500.01 and over $35.00
$130.01 - 200.00 $18.00    


**Overnight shipping approx. $50.00-$60.00    2nd Day shipping approx. $45.00-$50.00   3 Day approx $35.00-$45.00
 

Note: International orders allow extra days to process plus 6-10 business days. Follow the shipping chart below.
These are estimations only due to varying destinations. Sometimes it calculates costing less or maybe more.
We regret that we cannot be held responsible for any confiscation by customs.

International Shipping and Handling Charges
Please see chart below for estimate of international rates. For a more accurate estimate, please call. Varying destinations cost different amounts. For the UK, allow extra days for notary processing.
$0 - 50.00 $45.00
$50.01- 100.00 $55.00
$100.01 - 130.00 $80.00
$130.01 - 200.00 $100.00+

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This page was last updated on March 04, 2010
All Rights Reserved by Fantasyland Costume Company 1998